Last updated May 17, 2023
At Gaster Studio, we strive to provide exceptional design and development services to our clients. We understand that circumstances may arise where a refund is necessary, and we have established a refund policy to address such situations.
For project-based services, if a client requests a refund and the project has not progressed beyond 5% completion, they are eligible for a refund. However, once the project has commenced and significant work has been undertaken, refund requests will no longer be accepted. It is important to note that if the client requests a refund at the beginning of the project, we will accommodate their request accordingly.
Regarding our design membership subscription does not include a refund policy. However, we offer the flexibility of cancellation at any time to accommodate your needs. We believe that giving you the freedom to cancel your membership whenever you choose allows you to maintain control over your subscription and access to our services.
If you decide to cancel your membership, we kindly request that you refer to our comprehensive cancellation policy for further details and instructions. You can find this policy by visiting https://www.gaster.studio/cancellation-policy. Our cancellation policy outlines the necessary steps to terminate your membership effectively.
While we do not provide refunds for the subscription fees paid, we assure you that you will retain access to our design services until the end of your billing cycle. We encourage you to make the most of your membership during this period and take advantage of our unlimited design requests.
Please don't hesitate to contact our customer support team if you have any questions or concerns regarding your subscription, cancellation process, or any other related matters. We are committed to providing exceptional customer service and will be happy to assist you in any way we can.